PPU Meter Lookup and Rebroadcasting
The Meter Management feature in the Electrum Console allows you to look up and manage specific customer meter numbers. You can use this feature to:
- Look up a meter using the meter number to see which utility it falls under.
- View which service providers support that meter and which ones don’t.
- Initiate a query to confirm which service providers support a meter - this is known as rebroadcasting (see below).
- Unblock a meter after a PPU purchase transaction has failed.
Rebroadcasting
For a brief overview of how broadcasting works, see the Broadcasting section on the PPU overview page.
When a customer attempts a PPU purchase but the meter number is found to be blocked, this may mean that the system does not have clear indication of which service providers can support that meter number. Thus, the transaction can’t be routed anywhere.
Your first step is to view the Load Balancer to determine the service provider’s health. If service providers themselves are healthy then it means that there is not a wider provider or system-wide problem, and you need to take further steps to unblock the meter itself.
The Meter Management self-service page of the Electrum Console allows you to initiate rebroadcasting for a customer’s blocked meter. This means that at the next transaction attempt, the system will automatically perform rebroadcasting to determine which providers can support that meter number. Then, future PPU purchase transactions should be successful.
Use the rebroadcast feature when:
- A PPU purchase has failed and you want to unblock a meter.
- A certain meter number is not supported by any or enough service providers.
- You want to confirm which service providers currently support a given meter.
See the user guide for a step-by-step walkthrough of how to look up individual meters or mark them for rebroadcasting within the Electrum Console.