{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-vas/vas.sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":["admonition"]},"type":"markdown"},"seo":{"title":"PPU Meter Lookup and Rebroadcasting User Guide","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"ppu-meter-lookup-and-rebroadcasting-user-guide"},"children":["PPU Meter Lookup and Rebroadcasting User Guide"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"look-up-a-meter"},"children":["Look up a Meter"]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Log in to Electrum Console using your institution details."]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Select the ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["PPU"]}," tab on the left sidebar and then the ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Meters"]}," tab below it. You will see the Meter Management page."]}]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/ppu-rebroadcast-1.8b58c0e9ff4381eb47d844b1539da8f41d573ad9656cac5600523d5d1caa7546.9ecdbde7.png","alt":"ppu rebroadcasting 1"},"children":[]}]},{"$$mdtype":"Tag","name":"ol","attributes":{"start":3},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Search for a meter number on the new page. (As you type the number, the system will display a list of possible meters based on the partial number you have entered so far.)"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Select the meter number. You will then see a page display for that meter."]}]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/ppu-rebroadcast-2.1e00626e200ec9ed5d60a316f272e2e760e332900486ca272a00b77a3a74e120.9ecdbde7.png","alt":"ppu rebroadcasting 2"},"children":[]}]},{"$$mdtype":"Tag","name":"ol","attributes":{"start":5},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["You will see the meter number and utility. You will also see the following information per service provider:"]}]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Provider ID"]},": This is the institution ID of the service provider as assigned by Electrum."]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Provider"]},": This is the name of the service provider integrated into this service."]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Last response"]},": This is the last time each service provider responded to a meter lookup request."]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["The field will display the length of time since the last response if the provider has previously responded to a lookup request. Hover your mouse over the field to see the exact time of last response."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["The field will display 'Awaiting confirmation' if the service provider has not responded since the last lookup broadcast or has never responded."]}]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Support status"]},": This field shows the result of the last lookup meter request per provider, i.e., indicates if the provider supports that meter or not. The possible states for this field are:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Supported"]},": The service provider responded to the meter lookup request and supports the meter."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Not Supported"]},": The service provider responded to the meter lookup request and does not support the meter."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Unconfirmed"]},": The service provider did not respond to the meter lookup request or Electrum has not forwarded the lookup request."]}]}]}]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"info","name":"Note"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Transactions for a specific meter will generally follow the preferred service provider routing rules, unless the meter is not supported by all providers or if the meter has a specific meter level routing preference. If a meter has not been assigned to any utility then it will show a status of 'Unassigned'. If there is no clear indication that a meter is supported by a service provider, then you can mark the meter for ",{"$$mdtype":"Tag","name":"a","attributes":{"href":"#mark-a-meter-for-rebroadcasting"},"children":["rebroadcasting"]},"."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"mark-a-meter-for-rebroadcasting"},"children":["Mark a Meter for Rebroadcasting"]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"warning","name":"Important"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["This step applies to a specific meter number."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Proceed only if you have confirmed that the service providers are healthy. Refer to the general system health dashboards to do this. If a provider is down or there is a known system issue that affects many transactions, then this step will not resolve the issue."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If a meter is blocked, or is not supported by any service provider that you have enabled, then do the following."]},{"$$mdtype":"Tag","name":"ol","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Click the ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Confirm support"]}," button on the Meter Management page."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/ppu-rebroadcast-3.83faef728507092da29a6be0d2653aa85796efb378fc663f39a570b52e4ec45a.9ecdbde7.png","alt":"ppu rebroadcasting 3"},"children":[]}]},{"$$mdtype":"Tag","name":"ol","attributes":{"start":2},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["You will now see the following:"]}]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["A  message explaining that the meter is marked for rebroadcast (support re-check)."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["The ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Confirm support"]}," button will disappear."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["In the ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Support status"]}," column, all service providers who have not explicitly confirmed support for the meter will be marked as ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Unconfirmed"]},"."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"img","attributes":{"src":"/assets/ppu-rebroadcast-4.280ff13d051f12d5a3189107031d6a1ce36e1c7b3d287f1aa98500849cf4c076.9ecdbde7.png","alt":"ppu rebroadcasting 4"},"children":[]}]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"warning","name":"Important"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["You can take no further action from this point. The actual rebroadcast process will only trigger the next time the customer attempts to purchase a PPU token, and Electrum receives a meter lookup for that meter."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The ",{"$$mdtype":"Tag","name":"a","attributes":{"href":"#rebroadcasting-process"},"children":["Rebroadcasting Process"]}," section below describes what will happen in the background and what you will see afterwards."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"rebroadcasting-process"},"children":["Rebroadcasting Process"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The next time the consumer wants to purchase an electricity token for their meter, the system identifies that the meter has been marked for support confirmation and sends a meter lookup to all providers."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The service providers respond to the rebroadcast query, and the system updates the meter's status per service provider based on these new responses."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["On the Meter Management page you will now see that:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["The last lookup response date has been updated to the current date, and the rebroadcast (support re-check) flag has been cleared."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["The support status of the service providers who respond to the meter lookup will no longer show ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Unconfirmed"]}," and will change to either ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Supported"]}," or ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Not Supported"]},".",{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["If that meter was blocked during a previous purchase attempt, and a provider who previously responded ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Not Supported"]}," or ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Unconfirmed"]}," now responds ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Supported"]},", then it means that the meter will be unblocked and the customer will be able to buy a PPU token."]}]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["The service providers who do not respond to the meter lookup will remain ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Unconfirmed"]}," until they reply to a subsequent meter lookup, that happens when the  consumer tries the next token purchase."]}]},{"$$mdtype":"Tag","name":"Admonition","attributes":{"type":"info","name":"Remember"},"children":[{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Clicking ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Confirm support"]}," will not instantly solve a blocked meter issue. You will need to wait for the customer’s next attempt to transact before you see results."]}]}]},"headings":[{"value":"PPU Meter Lookup and Rebroadcasting User Guide","id":"ppu-meter-lookup-and-rebroadcasting-user-guide","depth":1},{"value":"Look up a Meter","id":"look-up-a-meter","depth":2},{"value":"Mark a Meter for Rebroadcasting","id":"mark-a-meter-for-rebroadcasting","depth":2},{"value":"Rebroadcasting Process","id":"rebroadcasting-process","depth":3}],"frontmatter":{"seo":{"title":"PPU Meter Lookup and Rebroadcasting User Guide"}},"lastModified":"2026-03-26T10:00:48.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/vas/public/electrum-console/ppu-lookup-rebroadcasting-user-guide","userData":{"isAuthenticated":false,"teams":["anonymous"]}}